What Orem Water Damage Pros is
Orem Water Damage Pros is a dispatch service for water damage restoration and mold remediation. We answer the phone around the clock, listen to what is happening in your home, and send licensed and insured restoration professionals to the address. Our business address is 560 S State St, Orem, UT 84058.
We are not a single crew with one truck. The work itself is done by the contractors we dispatch, and the line exists so that a homeowner with a leaking ceiling at midnight reaches a person instead of a search results page.
Who we serve
Our home base is Orem, UT, a Utah County city that uses the ZIP codes 84057, 84058 and 84097. From there we also dispatch to Provo, Lindon, Vineyard, Pleasant Grove and American Fork. The service area page explains each town in more detail.
Callers include homeowners, landlords of student rentals near Utah Valley University, and buyers or sellers who found moisture during an inspection. Every one of them gets the same first step, which is a conversation about what the water is doing right now.
What the crews we dispatch can do
Stop and dry
Crews find the source, extract standing water, and set up air movers and LGR dehumidifiers. Water mitigation covers the first days of drying.
Pump out standing water
Truck-mounted and portable extraction units pull water from floors and basements. See emergency water removal.
Clean and sanitize
Wet drywall, carpet pad and debris come out, and surfaces get antimicrobial treatment. That work is described under water damage cleanup.
Rebuild
Once materials read dry on a moisture meter, repair crews replace drywall, insulation, flooring and paint through water damage repair.
Flood response
Storm, snowmelt and groundwater events call for different safety steps, covered on the flood damage restoration page.
Mold, as a secondary service
When moisture has already fed mold growth, crews use containment barriers, negative air and HEPA air scrubbers. Read about mold remediation.
How a call works
You call the line
A dispatcher asks where the water came from, whether it has stopped, and which rooms are wet. Dispatch is available 24/7.
Safety comes first
If water has reached an electrical panel, outlets or sewage, the dispatcher tells you to stay out and to call 911 or the utility for electrical or gas risk before anything else.
A crew is sent when available
We aim for a same-day response when available, and we will not invent an arrival time on the phone. The dispatcher explains what is possible for your address.
Scope and price are explained before work starts
The crew walks the property, takes moisture readings, and explains what the job involves and what it costs before any equipment is set.
Standards we point homeowners to
Two published industry standards shape good practice in this trade. ANSI/IICRC S500 covers water damage restoration, and ANSI/IICRC S520 covers mold remediation. We encourage you to ask any restoration company, including the ones we dispatch, whether its crews work to these standards.
A fair answer names specific steps, such as moisture mapping, documented drying readings and containment during mold work. If the answer is vague, keep asking.
What we do not do
- We do not waterproof foundations Restoration fixes damage after water arrives. A waterproofing or foundation contractor is the right call for keeping it out.
- We do not do roofing A crew can dry the ceiling below a roof leak, but a roofer has to fix the roof.
- We do not diagnose health problems Questions about symptoms and mold belong with a physician.
- We do not rent equipment Air movers and dehumidifiers go out with a crew that monitors the drying, because drying takes days and depends on the materials.
- We do not promise insurance outcomes Your policy and your insurer decide what is covered.
A note on cost and insurance
Cost depends on how much water there was, how long it sat, what it soaked into, and how many rooms are involved. We do not quote numbers on this website because no honest figure exists until a crew sees the damage.
On insurance, sudden and accidental water damage is often covered, while gradual leaks and neglect often are not. Flood damage is usually excluded from standard homeowners policies and needs separate flood coverage. Check your policy and ask your insurer before you decide how to proceed.
Where to go next
If water is spreading in your home right now, the contact page lists what to have ready and what to do while you wait. If you are still comparing options, the services overview explains which type of help fits your situation.
Frequently asked questions
We are a dispatch service. The work is performed by licensed and insured restoration professionals we send to your address, and the crew explains scope and price before work starts.
No, we do not offer rentals. Drying equipment works well when a crew sets it up and checks moisture readings each visit, and drying usually takes days rather than hours.