Call the dispatch line
This business is call-only. Pick up the phone and the dispatcher will ask a few plain questions about the water, then arrange for licensed and insured restoration professionals to be sent to your address. Dispatch runs 24/7, including nights, weekends and holidays.
There is no online request step on this site. A conversation is faster, and it lets the dispatcher flag safety problems while you are still on the line.
Our Orem address
Our business address is 560 S State St, Orem, UT 84058. State Street is US 89 and runs through the middle of Orem, which makes it an easy road to find from University Parkway or the Orem City Center area.
The address is a business location, not a walk-in counter. Crews are dispatched to your property, so please call before you travel anywhere.
What to have ready when you call
- The address where the water is Include the town and ZIP code so the dispatcher knows if you are in Orem or a nearby town.
- Where the water came from A burst pipe, a failed water heater, a washer hose, a roof leak, a sewer backup or rising groundwater each call for a different response.
- Whether the source is stopped Say if you found the main shutoff valve and whether the water is still running.
- Which rooms and materials are wet Mention carpet, hardwood, drywall, a finished basement ceiling or a crawl space.
- Your insurance details if handy Your policy number helps later, but it is not required to start the call.
- A few photos taken before you clean up Pictures of the damage and the source help when you talk to your insurer.
What to do while you wait
Stay safe around power and sewage
If water touches an electrical panel, outlets or sewage, stay out of the area. Cut power only if the panel is dry and safe to reach, and call 911 or the utility for electrical or gas risk before you call us.
Stop the source if you can
Close the main shutoff valve or the fixture valve. If the break is on the street side of the city meter, call the city water line.
Lift what you can
Move small furniture, rugs, electronics and papers onto dry surfaces. Foil or plastic under furniture legs protects wet floors.
Keep people and pets out of contaminated water
Water from a sewer line, a toilet overflow or flooding outside is not safe to wade through.
Document before you remove
Photograph the damage first. Then pull up loose items, but leave wet drywall and flooring for the crew.
Hours and coverage
The line is open 24/7. We dispatch to Orem and to Provo, Lindon, Vineyard, Pleasant Grove and American Fork. Same-day response when available is the goal, and the dispatcher will be honest about what is possible for your address.
If you are not sure which service fits, the services page explains the difference between mitigation, cleanup, repair and mold work.
What is explained before work starts
The crew that arrives walks the property, takes moisture readings, and explains the scope of work and the price before equipment is set up. You decide whether to go ahead after you hear it, and nothing about the call commits you to anything.
Frequently asked questions
Yes. Dispatch is available 24/7, and after-hours calls are handled the same way as daytime calls.
Call 911 or the utility first if there is any electrical or gas risk, or if anyone is in danger. Then call us once the area is safe.